iOS
Maybe you
think your Apple, Ipad & Mac is giving you problems, here are Recalls and
free repair programmes for users.
iPhone repairs and recalls
iPhone battery replacement program
How to find out if your iPhone
qualifies
iPhone 6s Unexpected battery shutdown issue
How to find out if your iPhone qualifies
GOODNEWS FOR APPLE USERS; APPLE PRODUCT RECALLS & FREE REPAIR PROGRAMMES FOR IPHONE, IPAD & MAC
APPLE PRODUCT RECALLS & FREE
REPAIR PROGRAMMES FOR IPHONE, IPAD & MAC
If your iPhone, iPad, Mac, Apple Watch, Apple TV or other
Apple product has gone wrong and you don't think it's your fault, you may be
able to get Apple (or a company authorised by Apple) to repair it for free,
provide a replacement product, or refund your money. You can attempt this on an
individual, case-by-case basis - read our guide to your
legal rights when getting an iPhone repaired for advice, or our advice
on getting a
Mac repaired - but in some cases Apple institutes a general recall or free
repair programme for a particular product or model that it acknowledges has a
congenital problem.
From time to time Apple acknowledges that there is a problem
with one of its lines and announces that it will replace such products for
free. In this article we cover Apple's current replacement programmes: check to
see if your faulty device is included. You might be in line for a free
replacement.
PEOPLE MAY THINK;
Will Apple repair products for free?
Sometimes, but don't depend on it.
Apple product recalls are an unusual occurrence. When it
is prepared to admit that a problem is inherent to a product line or certain
models within that line, Apple will agree to repair or replace these devices,
and either announce this publicly (expecting you to get in touch yourself and
seek redress) or in smaller cases contacting affected users proactively.
Apple did this with the iPhone 5, whose power button was
prone to failure - your humble reporter went through this process and was able
to get a new iPhone 5 at no cost, even though that iPhone went wrong in a
completely different way several months down the line.
Apple has also instituted a programme for failing MacBook
Pro models that faced an issue known as 'staingate', following a saga
that caused distress and frustration for many of our readers.
But for most problems you'll need to approach Apple as an
individual, and demonstrate that the issue was fundamental to the product
rather than something that has developed over months and years of ownership. In
those cases you will generally need to fall back on your warranty and insurance
rights.
For more information on your legal rights and best options
when getting an Apple product replaced, repaired or refunded, see Will Apple
replace my broken iPhone for free? And we will list other Apple product recalls and free repair
programmes in the rest of this article.
iPhone repairs and recalls
Below are details of some of the product recalls Apple has
announced for the iPhone.
You can check your serial number on Apple's website to see if your phone qualifies for one of these programs. You'll find your
serial number by going to Settings > General > About > Serial Number.
If you have an affected device, you'll have the choice to take
your device to an Apple Store, an Apple authorised service provider or you can
send it off to Apple Technical Support.
However, the catch is that if your iPhone has a broken screen,
cracked back or any other damage Apple may ask you to pay for that repair.
For those with battery woes but no option to get a replacement
from Apple, check out our iPhone
battery saving tips for help.
iPhone battery replacement program
At the end of 2016 Apple was found to have been deliberately
slowing down older iPhones to preserve battery life and stop unexpected
shutdowns.
Apple defended the action saying: "We have never - and
would never - do anything to intentionally shorten the life of any Apple
product, or degrade the user experience to drive customer upgrades."
However, to make ammends the company has offered to replace the batteries in
older iPhones for just £25/$29.
How to find out if your iPhone
qualifies
The following handsets might be affected: iPhone 6, iPhone 6
Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7 and iPhone 7 Plus. You can
check the status of the battery by going to Settings > Battery > Battery
Health (Beta) where you can see information about overall battery health.
iPhone 6s Unexpected battery shutdown issue
However, there are some iPhones that qualify to have their
battery replaced for free.
In November 2016, Apple acknowledged that iPhone 6s handsets
made in September and October 2015 were faulty and prone to spontaneous and
unexpected shutdowns; it says the issue is battery-related. The firm is
therefore willing to offer a free replacement for the battery unit in affected
models. This is the iPhone 6s Program for Unexpected Shutdown Issues and you
can find out more on Apple's site here.
"Apple has determined that a very small number of iPhone 6s
devices may unexpectedly shut down," the firm said in a statement.
"This is not a safety issue and only affects devices within a limited
serial number range that were manufactured between September and October
2015."
The announcement follows an investigation into reported
shutdowns by the China Consumers Association.
In early December 2016 as noted by USA Today, Apple's Chinese support page also acknowledged that 'A
small number of customers outside of the affected range have also reported an
unexpected shutdown'. Apple continues to offer exchanges for the affected
models.
Note this is different to Apple's replacement of batteries for
£25/$29 following the revelation in January 2018 that the company has been
slowing down some iPhone models that might have suffered from unexpected
shutdowns. You can read all about that scheme here: How to
get an iPhone battery replaced.
How to find out if your iPhone qualifies
The recall applies to iPhone 6s models manufactured in September
and October 2015, as explained above, but is restricted to handsets within a
specified serial number range.
You can easily find out if your iPhone is eligible for the
recall by visiting Apple's dedicated web page for the programme, and using the serial number checking
tool. Open Settings > General > About on your iPhone; the Serial Number
is listed as the 11th entry on this page. Type this into the field on Apple's
web page and hit Submit to find out if your iPhone qualifies.
9to5Mac offers a list of serial
numbers that are eligible. If the fourth and fifth digits in the serial number
are any of the following combinations, you should qualify.
·
Q3, Q4, Q5, Q6, Q7, Q8, Q9
·
QC, QD, QF, QG, QH, QJ
If you're not sure, we suggest you visit an Apple Retail Store
or Apple Authorized Service Provider and have your device's serial number
checked.
Your iPhone also needs to work to qualify for the replacement
programme. And they'll check.
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